For members

The best doctors. The lowest cost to you.

Tier 1 is $0. No deductible, no copay. A navigator helps you get there.

Find a doctor Talk to a navigator

EPC navigator

Is an MRI covered at Tier 1?

Yes. I'll find a Tier 1 imaging center near you and send two options.

Thanks!

Example conversation. Coverage depends on your plan.

Find a doctor

Start with Tier 1.

Don't see your doctor? Nominate them. We contact the office within 24 hours.

Northwestern Memorial HospitalNorthwestern Medicine · Chicago
Prentice Women's HospitalNorthwestern Medicine · Chicago
Shirley Ryan AbilityLabNorthwestern Medicine · Chicago
Northwestern Medicine Central DuPageNorthwestern Medicine · Winfield
Northwestern Medicine Lake ForestNorthwestern Medicine · Lake Forest
Outpatient imaging and surgery centersNorthwestern Medicine · Chicagoland
UChicago MedicineUChicago Medicine · Chicago South Side
Loyola MedicineLoyola Medicine · Western suburbs

Tier 2 (Unity Network): directory link to come. Rosters are confirmed at onboarding.

Ask a navigator to find one for you

Tell us the kind of doctor and where. We'll send you Tier 1 options.

Is it covered?

Ask us. We'll call you.

Nothing medical is typed into this website.

Ask a navigator to call you

Tell us how to reach you. A navigator will call and take the details on the phone, so nothing medical is typed into this website.

Your ID card

Everything you need, on one card.

Show it at every visit. Phone numbers are on the back.

Member ID and group number
Your plan and tiers
Digital card in the member portal
Lost it? A navigator mails a new one

Member

Member ID

EPC ••• ••• 0000

Group

••••••

Tier 1

Northwestern Medicine

Tier 2

Unity Network

Questions? Call your navigator: number on the back.

New member?

Your first 30 days.

Four things worth knowing.

Pick a Tier 1 doctor

Your lowest cost. Ask a navigator.

Emergencies

Any ER, anywhere. Always covered.

Pharmacy

Network and help line on your card.

Away from home

Covered through the wider network.

Navigator

Talk to a real person.

Doctors, bills, coverage. In an emergency, call 911.

Call or text

the number on your ID card

Hours

listed on your ID card

Claims and billing

Number on your ID card

Message us

Use the form. Nothing medical, please.

Send a navigator a message

For general questions: finding a doctor, ID cards, how the tiers work.

FAQ

Member questions.

How do I find a doctor?

Browse Tier 1 in Find a doctor on the Members page, search the Unity Network for Tier 2, or ask a navigator to find one for you.

What do the tiers mean for me?

Tier 1 is $0. Tier 2 is the Unity Network, with your plan's deductible and copays. Tier 3 is out of network at a higher cost. Your plan document and SBC set your exact costs.

What if I have an emergency?

Go to any emergency room. Emergencies are covered anywhere.

How do I reach a navigator?

Call or text the navigator number on your ID card, or send a message from the Members page.

Is a procedure covered?

Request a call under Is it covered on the Members page. A navigator will talk it through by phone, so nothing medical goes through this website.

I lost my ID card. What now?

Ask a navigator and we'll mail a new one.